1. Introduction

Gayatri Clinic ("we", "us", or "our") is committed to protecting the privacy and confidentiality of your personal information and medical records. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website, or interact with our services.

By using our services, you consent to the collection and use of information in accordance with this policy. We comply with applicable healthcare privacy laws and regulations, including but not limited to the Indian Medical Council regulations and applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identification Information: Name, date of birth, age, gender, photograph
• Contact Information: Address, phone number, email address
• Medical Information: Medical history, symptoms, diagnoses, treatment plans, prescriptions, test results
• Insurance Information: Insurance policy numbers, coverage details
• Payment Information: Billing address, payment method details (processed securely)
• Emergency Contact: Name and contact information of emergency contacts

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information such as IP address, browser type, device information, pages visited, and time spent on pages. This information is used to improve our website and services.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide medical consultations, treatments, and healthcare services
• To schedule and manage appointments
• To maintain accurate medical records and treatment history
• To communicate with you about appointments, test results, and treatment follow-ups
• To process payments and handle billing
• To coordinate with other healthcare providers when necessary
• To comply with legal obligations and regulatory requirements
• To improve our services and patient care
• To send important notifications and updates (with your consent)

4. Information Sharing and Disclosure

We are committed to maintaining the confidentiality of your medical information. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Medical Necessity: With other healthcare providers involved in your care, laboratories, or specialists for treatment purposes
• Legal Requirements: When required by law, court order, or government regulations
• Insurance Claims: With insurance companies for claim processing (with your authorization)
• Emergency Situations: To protect your health or safety in emergency situations
• Authorized Representatives: With individuals you have authorized in writing to access your medical information
• Business Operations: With trusted service providers who assist in clinic operations (subject to strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic medical records
• Encrypted transmission of sensitive information
• Access controls and authentication for staff
• Regular security assessments and updates
• Staff training on privacy and confidentiality
• Secure disposal of outdated records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Medical Record Retention

We maintain medical records in accordance with applicable laws and regulations. Medical records are typically retained for a minimum period as required by law, and may be retained longer for medical, legal, or administrative purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your medical records and personal information
• Correction: Request correction of inaccurate or incomplete information
• Copy: Request a copy of your medical records (may be subject to fees)
• Restriction: Request restrictions on certain uses or disclosures of your information
• Complaint: File a complaint if you believe your privacy rights have been violated
• Withdrawal: Withdraw consent for certain non-essential uses (subject to medical necessity)

To exercise these rights, please contact us using the contact information provided at the end of this policy. Some requests may require written authorization.

8. Website and Cookies

8.1 Website Usage

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyze website traffic and improve functionality.

8.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

We take special care to protect the privacy of minors. For patients under 18 years of age, we may require parental or guardian consent for certain information collection and treatment decisions.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated policy will be posted on our website with the "Last Updated" date. We encourage you to review this policy periodically.

11. Consent

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Gayatri Clinic
Privacy Officer
Opposite BVR Convention, Amaravathi Road, Nagarlu, Guntur - 522034
Phone: 9493360389
Email: contact@gayatriclinic.shop

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within a reasonable timeframe.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Guntur, Andhra Pradesh, India.